"During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively." ~ Brian Koslow
People problems are inevitable. Various people problems arise from the differences in perceptions, negative emotions, or unclear communication. The greatest communication problem is that the message sent is not the message received. Often, the problem or the conflict lies not in objective reality, but in people heads.
To prevent or solve people problems, base your relationships on accurate perceptions, friendly and clear communication, empathetic listening, appropriate emotions, and forward-looking positive outlook. Put yourself in their shoes to understand their perceptions and the way of their thinking. If you wish to achieve their psychological commitment to a mutually satisfactory outcome, involve them in the problem solving process and reaching that outcome.
Don’t Forget About Your Own Problems
Don’t forget that you must deal with not only other people’s problems, but also with your own. Your emotions may also be destructive, your perceptions are likely to be one-sided, and you may not be communicating or listening well enough. Provide the other person with your undivided attention. Be empathetic and non-judgmental – empathetic listening can help you manage and avoid disruptive and assaultive behaviors. Assure your understanding. Ask clarifying questions and restate what you perceive the speaker to be saying. . . .
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